The existence of loopholes in their payment system caused a new problem for Uber. This problem happened to one of Uber passengers from Toronto, Canada.
This is what prompted Salama to share her strange story to social media. Finally he got the money back from Uber. Of course this made Salama relieved, but she was still worried about Uber's initial response and how she needed some effort to straighten out the bills.@Uber @Uber_Support what turned out to be an honest mistake is now turning into the biggest blunder of 2017. I’m no longer laughing at wondering when #uber will get their act together. Can anyone help? Obviously, no 20 min fare is $18,500. pic.twitter.com/zBhtMSBy67— Hisham Salama (@The_Hish) 9 Desember 2017
Uber admitted wrong. "There was a mistake here and it was settled," said Uber spokesman.